What Information We Collect

When you use our platform, we gather different types of information to provide you with the best possible service. Here's what we collect and why it matters.

Personal Information You Provide

This includes information you give us directly when creating an account or using our services:

• Your name, email address, and phone number
• Business details including company name and ABN
• Financial information for fundraising purposes
• Communication preferences and feedback
• Identity verification documents when required

Information We Collect Automatically

When you visit our website, certain information gets collected automatically through cookies and similar technologies:

• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on our site
• Referring websites and search terms used

How We Use Your Information

We're pretty straightforward about how we use your data. Everything we collect serves a specific purpose related to providing and improving our services.

• Processing and managing your fundraising campaigns
• Verifying your identity and preventing fraud
• Communicating with you about your account and services
• Improving our platform based on usage patterns
• Complying with legal obligations under Australian law
• Sending relevant updates about our services (with your consent)

Sharing Your Information

Sometimes we need to share information with carefully selected partners to make our services work properly. But we're selective about who we work with.

Service Providers

We work with third-party service providers who help us run our platform. These include payment processors, cloud storage providers, and email service platforms. All partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, in response to legal processes, or to protect the rights and safety of eonialorix, our users, or others. This includes cooperation with law enforcement and regulatory bodies like ASIC when necessary.

Business Transfers

If eonialorix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified well in advance of any such change.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access and Correction

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you have the right to request corrections. We'll respond to access requests within 30 days and make corrections promptly when appropriate.

Data Portability

You can request a copy of your data in a commonly used format. This allows you to move your information to another service if you choose to do so.

Deletion Requests

You can request deletion of your personal information, subject to certain legal obligations. We may need to retain some information for compliance purposes, but we'll delete everything else and explain what we're keeping and why.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email we send. This won't affect essential service communications about your account.

Data Security

We take security seriously and use industry-standard measures to protect your information. Our security practices include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data centres located in Australia
• Regular staff training on privacy and security practices

That said, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we can't guarantee absolute security. You play a role too—keep your password secure and log out of shared devices.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Generally, this means:

• Active account information is retained while your account is active
• Financial records are kept for seven years to comply with Australian tax law
• Communication records are retained for three years
• Marketing data is deleted within 60 days of opt-out requests

After these periods, we securely delete or anonymize your information. Some data may be retained longer if required by law or for legitimate business purposes like dispute resolution.

International Data Transfers

Our services are primarily hosted in Australia, but some of our service providers operate internationally. When we transfer your information overseas, we ensure appropriate safeguards are in place, including:

• Contractual protections requiring compliance with Australian privacy standards
• Use of providers in countries with comparable privacy laws
• Regular audits of international partners' security practices

Currently, some of our cloud infrastructure providers have servers in Singapore and the United States. Both locations are subject to strict data protection agreements.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These help us remember your preferences and understand how you use our services.

Types of Cookies We Use

• Essential cookies that make our website function properly
• Analytics cookies that help us understand user behavior
• Preference cookies that remember your settings

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect your ability to use some features of our platform.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The date at the top of this policy shows when it was last updated. We encourage you to review it periodically to stay informed about how we protect your information.

Complaints and Disputes

If you believe we've mishandled your personal information, please contact us first so we can try to resolve the issue. We take complaints seriously and will investigate thoroughly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can find more information at oaic.gov.au or call them on 1300 363 992.